This policy applies to every purchase from Guaratech LTDA (“Guaratech”).
ClinicAgenda subscriptions
Free trial
Each branch's first paid plan starts with 30 free days. If you cancel or move back to the Free plan during the trial, nothing is charged.
How to cancel
The clinic administrator can cancel at any time under Billing & Subscription → Plan in ClinicAgenda, or by emailing contato@guaratech.net. No further charges are made after cancellation.
- Monthly plan: paid access continues to the end of the current monthly cycle. The branch then moves to the Free plan.
- Yearly plan: paid access continues to the end of the yearly term already paid for.
- Cancelling does not delete the clinic's data. The branch keeps using the Free plan.
Changing plans
An upgrade applies immediately, and the difference is charged pro rata for the days left in the cycle. A downgrade applies from the start of the next billing cycle.
Refunds
Periods already paid for are not refunded on cancellation, including yearly plans. We refund in full:
- duplicate charges or charges for the wrong amount;
- charges made after a confirmed cancellation;
- any other case where the law requires a refund.
Late payment
Invoices are due in 15 days and are charged automatically to the card on file. If a payment fails, we retry and notify you by email. If an invoice is more than 7 days past due, the branch moves to the Free plan until the invoice is paid. No data is deleted.
Custom projects
Cancellation and refund terms for each project are in its signed proposal. Where the proposal does not cover them, these apply:
- You may cancel the project at any time, in writing.
- If you cancel before work starts, we refund everything paid.
- After work starts, we refund what was paid minus the work already delivered, with a report of hours and deliverables.
- If the delivered work does not match the proposal's scope, we fix it at no cost. If we cannot, we refund the amount for the affected part.
Returns
We sell software and digital services only. There are no physical goods to return.
How refunds are paid
Approved refunds go back to the original card or payment method within 5 business days. Your card issuer may take another 5–10 business days to show the credit.
Disputes
If you disagree with a charge, contact us at contato@guaratech.net before opening a dispute with your bank, with the date, amount and reason. We reply within one business day and resolve disputes within 10 business days. If the charge was wrong, we refund it in full. You keep the right to dispute a charge with your card issuer at any time.